bitful

In a call center, the practice of letting agents view the incoming call queue and choose their next call based on personal preferences.

Read more about cherrypicking at Answers.com

This entry was posted on Wednesday, June 27th, 2007 at 1:00 am and last modified on June 27th, 2007 at 1:00 am, and is filed under word of the day. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.