Today the world is a little less my Oyster
Last night I have just found out that my email to Oyster (Transport For London smart travel card) requesting copies of receipts/invoices for the past two months (for tax offset reasons) went straight to their digital bins.
Apparently, you may be logged on as a customer, and click on their message sending tab, but that leaves no trace of it until you *also* log on to their MyOyster section, linked from the Help pages.
You'd think you could log on to the latter with your general login details? Too easy, you must register again. Only this way your request is logged, you receive a reference number and an automated response saying that it will be dealt with within three days.
Then this morning I received their handy monthly reminder that my Travelcard was about to expire, so I logged on again to renew it. I had stored my credit card details, so I simply typed in the security code from the back of the card, only to see my payment refused on grounds of insufficient funds, or maybe an incorrect code, or perhaps incorrect billing details? Who knows?
The funds were sufficient, the code was correct but true, I have moved recently, and have updated my details online, but there is absolutely no way to edit the stored billing details from my credit cards online (which I of course separately updated with my bank).
I registered the same card again and my payment went through. I then tried to delete the previous card registration but would you think there was a way to do that? No, neither did I.
So I wrote a request to do so, clicked on send… and remembered that I had not logged on to MyOyster before doing that. Straight into the bin again.
Grrr.