theft
I saw a flat that I liked on Wed. 21st, handed in my references on the 23rd, called after the weekend to check that they had been received, was told that I'd hear something by the end of the week. I called the estate agent this afternoon and they had no news from the company that checks the references (and that BTW cashes in 30 GBP per person to make a couple of phone calls), they'll know something by next Monday. Yes, fine, but as from next Friday we are homeless.
I maintain my views on estate agents.